Crafty HQ
Store terms
Last updated September 14, 2026
Orders and availability
Products, colors, materials, and completion dates are subject to availability. Crafty HQ may contact you if an option is unavailable or an order detail needs to change. An order is not ready for pickup until you receive a confirmation from Crafty HQ.
Exchanges and returns
Crafty HQ generally offers exchanges rather than returns. Contact us promptly if there is a problem with your order. In special circumstances, a return may be discussed and approved by Crafty HQ. Items should be unused and in their original condition unless the item arrived damaged or defective. Custom and personalized items are not eligible for exchange because of a sizing choice, spelling, color, or design detail approved by the customer. This policy does not limit any rights required by law.
Custom orders, deposits, and approval
Custom work requires customer approval of the design, price, and estimated completion time before production begins. A deposit is required for custom designs and is typically 20% of the agreed price. The deposit is applied toward the final order total. A custom order cannot be canceled after the customer finalizes and approves the design, except when required by law or agreed to by Crafty HQ in writing.
Pickup deadline
Pickup orders should be collected within seven calendar days after Crafty HQ sends notice that the order is ready. Contact us before the deadline if you need additional time. Any extension must be confirmed by Crafty HQ.
Unclaimed orders
Unless Crafty HQ has approved an extension, an order that is not collected within seven calendar days of the ready-for-pickup notice will be considered forfeited. The item may be offered for sale to another customer, and no refund will be issued to the original customer.
Shipping costs and timing
Standard shipping is $7.99. Shipping is free when the merchandise subtotal is $100 or more before sales tax. Non-custom products are normally shipped within one to two business days after the order is placed. Custom orders may require additional production time, which will be communicated during design approval. Carrier delivery estimates are not guaranteed. If Crafty HQ cannot ship within the promised time, the customer will be notified and may agree to the delay or cancel the unshipped order for a refund as required by law.
Damaged or lost shipments
Contact Crafty HQ if a shipment arrives damaged or appears to be lost. We may request photographs of the product, packaging, and shipping label to confirm damage and arrange a replacement. For a missing shipment, Crafty HQ will first confirm its status with the carrier and then contact the customer about replacement or another available resolution.
Apparel sizing and personalized products
Customers are responsible for reviewing the available size information and approving names, spelling, dates, colors, artwork, and other personalized details before production. Garment measurements, colors, and design placement may vary slightly from on-screen previews. Because personalized items cannot normally be resold, exchanges are limited to items that are defective, damaged, or different from the final details approved by the customer.
Customer artwork
By submitting artwork, the customer confirms that they own it or have permission to use it. The customer gives Crafty HQ permission to store, resize, convert, and reproduce the artwork only as needed to review and fulfill the requested order. Crafty HQ may decline artwork that appears unlawful, harmful, or likely to violate another person's rights.
Questions
Contact Crafty HQ before ordering if you have questions about these terms or need help with a product, custom design, pickup, or shipment.